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Delivery & Returns - Louise Cowan Interiors
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Delivery & Returns

Thank you for choosing Louise Cowan Interiors for your shopping needs. We’re eagerly anticipating the delivery of your order. Once your order is placed, you can expect to receive a confirmation email from us to acknowledge its receipt. Furthermore, as soon as your item is shipped, we’ll promptly notify you with another email to inform you of its journey to your doorstep.

 

In our commitment to sustainability and minimising waste, many of our items are crafted on demand. Currently, our production lead time for made-to-order products is estimated at 6 weeks. For specific lead times, please consult the product page. For products readily available to ship, we strive to dispatch them within 3 working days. Your satisfaction is our priority, and we appreciate your patience as we create and deliver your unique, quality items.

 

Your provided delivery address will serve as the destination for your order. Please ensure its accuracy, as we cannot assume responsibility for any inaccuracies. At checkout, we request a phone number, which we may share with the courier in case they encounter difficulties locating your address and need to get in touch with you. If you wish to make additions to your order and it has not yet been shipped, please reach out to us via email. We’re here to assist you.

 

We really hope you love your purchase from us, however you have a 14-day window to request a complete refund or an exchange. To initiate this process, please send an email to [email protected], including your full name and order number.

 

It’s important to note that delivery charges are non-refundable. Until received by Louise Cowan Interiors, all items are the responsibility of the customer. When returning items, we strongly recommend using a tracked service and obtaining proof of postage. To be eligible for a refund, the product must be in the same condition and packaging in which it was originally delivered to you. Louise Cowan Interiors will process the refund within 14 working days.

 

Please be aware that bespoke orders cannot be returned or exchanged.

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From our clients…

  • I look at those curtains and I think how beautifully they have been made, with love and care, two years down the line, thank you for such lovely work.

  • We cannot recommend Louise highly enough. We are so delighted with our curtains, blinds and cushions. They have transformed our rooms. Right from the initial meeting to discuss our ideas and treatments for the spaces, to recommending and discussing fabrics, through to the final fittings and beautifully finished results. Louise is a real pleasure to work with. The exceptionally high-quality finish and personal service are second to none. Thank you very much.

  • Louise didn’t just make our curtains and blinds to our specification, she advised us and ultimately made what we were doing something that genuinely gives us pleasure every day. And it didn’t cost a penny more, in fact, the fabric we chose, in the end, was cheaper than the one we started off thinking we wanted!

  • A friend recommended Louise and I didn’t honestly appreciate how much of a difference she would make. It was the whole service of advice and ideas and then the quality of what you get is just something you can tell is on a different level to anything you can get out of a John Lewis or the obvious places.

  • We’ve tried many different curtains and blinds providers over the years, John Lewis, Laura Ashley and some of the cheaper online providers. However, we have never been so satisfied as when we found Louise Cowan. Hers is a personal service so that you can make sure that you get the best window covering suitable to your taste and budget without any expensive mistakes. Her blinds and curtains are also the very best quality. She’s now our ‘go to’ windows and blinds person!

  • I have been delighted by the curtains and blinds for the two bedrooms, so pleased in fact that I look forward to you returning this year to tackle more of the rooms.

  • I asked Louise to create some blinds for our dining room bay window. I had already chosen my London themed fabric, however, Louise added her own ideas and suggestions that were completely inspiring, including backing the blind with a vintage ticking, visible from the outside and that not only wholly complemented the main fabric but my own style. Her bespoke workmanship is wonderful, her eye for detail scrupulous, her manner and delivery warm and friendly but always very professional, with everything being made and delivered on time and to quote. There is still never a day goes by when I don’t look at those blinds with love!

  • Louise created beautiful blinds and pelmets for our newly decorated bedroom. They really are the perfect finishing touch. Fabric swatches were waiting for us when we returned from holiday and the job was completed within a few weeks. Excellent service, thank you!

  • Louise's bespoke workmanship is wonderful, her eye for detail scrupulous, her manner and delivery warm and friendly but always very professional, with everything being made and delivered on time and to quote. There is still never a day goes by when I don’t look at those blinds with love!

  • Louise created beautiful blinds and pelmets for our newly decorated bedroom. They really are the perfect finishing touch. Fabric swatches were waiting for us when we returned from holiday and the job was completed within a few weeks. Excellent service, thank you!

Instagram

Dive into the jungle of choices with our collection of animal print cushions. Who said neutrals had to be boring? Animal prints effortlessly blend with any decor, adding a touch of wild elegance to your space. Which one would you choose?

#WildStyle #PickYourPrint #NeutralChic #leopardcushion #animalprintcushions #luxurycushions #cushioncovers

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Dive into the jungle of choices with our collection of animal print cushions. Who said neutrals had to be boring? Animal prints effortlessly blend with any decor, adding a touch of wild elegance to your space. Which one would you choose? #WildStyle #PickYourPrint #NeutralChic #leopardcushion #animalprintcushions #luxurycushions #cushioncovers

Step into my world where even curtains get the VIP treatment! From giving them a steamy spa session to dressing them up into stylish ensembles, it’s all about adding that personalised touch. Because when it comes to your space, every detail matters, beyond just sprucing up your space. From meticulously steaming to lovingly dressing your curtains, it’s all about infusing your home with that special touch. Because to me, it’s not just about what you see, but the care and dedication behind it that truly sets my service apart. Your satisfaction is my ultimate goal.

#CareBeyondCompare #personalisedservice #CurtainCouture #ResetWithReelChallenge #curtainsteaming #curtainsforyourhome #personalservice #steamingcurtains

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Step into my world where even curtains get the VIP treatment! From giving them a steamy spa session to dressing them up into stylish ensembles, it’s all about adding that personalised touch. Because when it comes to your space, every detail matters, beyond just sprucing up your space. From meticulously steaming to lovingly dressing your curtains, it’s all about infusing your home with that special touch. Because to me, it’s not just about what you see, but the care and dedication behind it that truly sets my service apart. Your satisfaction is my ultimate goal. #CareBeyondCompare #personalisedservice #CurtainCouture #ResetWithReelChallenge #curtainsteaming #curtainsforyourhome #personalservice #steamingcurtains

Demonstrating the delicate technique of slip stitching this fabric pelmet for a flawless, professional finish…

#sewingskills #handmade #needlesndthread #creativeprocess #handstitching #makermovement #ResetWithReelChallenge

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Demonstrating the delicate technique of slip stitching this fabric pelmet for a flawless, professional finish… #sewingskills #handmade #needlesndthread #creativeprocess #handstitching #makermovement #ResetWithReelChallenge

Hey everyone, I’m Louise, and I have been on this amazing journey of entrepreneurship for the past decade. Ten years ago, with my three lovely girls still in school. I made the decision to start my own business so I could be there for them every step of the way. Growing up surrounded by creativity, thanks to my wonderfully talented mother and grandparents, I inherited a deep passion for crafting beautiful things. That’s what led me to retrain and dive into the world of curtain and blind making.

For me. It’s always been about the details and the pursuit of excellence, I was determined to master the art of hand-stitched methods to deliver nothing but the highest quality. My love for interiors has been a lifelong affair. I remember my first flat, where I experimented with sorts of colour combinations- thanks to “Changing Rooms” the late 90’s tv makeover show 🤣for the inspiration! While I’d like to think I have come a long way since those days, my passion for creating beautiful spaces has grown stronger.

Now interiors aren’t just a passion, they’re my entire world and I couldn’t be happier. Thanks for following me and joining me on this journey of transforming houses into beautiful filled homes….

#softfurnishingspecialist #luxurycushions #handstitchedcurtains #ResetWithReelChallenge #smallbusiness #curtainspecialist

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Hey everyone, I’m Louise, and I have been on this amazing journey of entrepreneurship for the past decade. Ten years ago, with my three lovely girls still in school. I made the decision to start my own business so I could be there for them every step of the way. Growing up surrounded by creativity, thanks to my wonderfully talented mother and grandparents, I inherited a deep passion for crafting beautiful things. That’s what led me to retrain and dive into the world of curtain and blind making. For me. It’s always been about the details and the pursuit of excellence, I was determined to master the art of hand-stitched methods to deliver nothing but the highest quality. My love for interiors has been a lifelong affair. I remember my first flat, where I experimented with sorts of colour combinations- thanks to “Changing Rooms” the late 90’s tv makeover show 🤣for the inspiration! While I’d like to think I have come a long way since those days, my passion for creating beautiful spaces has grown stronger. Now interiors aren’t just a passion, they’re my entire world and I couldn’t be happier. Thanks for following me and joining me on this journey of transforming houses into beautiful filled homes…. #softfurnishingspecialist #luxurycushions #handstitchedcurtains #ResetWithReelChallenge #smallbusiness #curtainspecialist

Versatile, impeccably crafted and luxuriously plush. From chic living to cosy reading nooks, experience the epitome of style and comfort with this statement leopard print cushion. Whether as a bold accent or a statement piece, leopard print adds a touch of playful sophistication to any scheme.

#leopardprintdecor #wildelegance #luxurycushions #leopardcushions #livingroomcushions #bedroomcushions #stylishcushions

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Versatile, impeccably crafted and luxuriously plush. From chic living to cosy reading nooks, experience the epitome of style and comfort with this statement leopard print cushion. Whether as a bold accent or a statement piece, leopard print adds a touch of playful sophistication to any scheme. #leopardprintdecor #wildelegance #luxurycushions #leopardcushions #livingroomcushions #bedroomcushions #stylishcushions

Blue the timeless hue for home harmony 💙such a versatile shade that brings serenity and sophistication to any space. From tranquil sky tones to deep navy hues, blue evokes a sense of peace and tranquility, making it ideal for creating a harmonious atmosphere in your home. Perfect for curtains, cushions or blinds.
@clarke_clarke_interiors
@sanderson1860
@prestigioustextiles
@jamesharefabric
@copperfoxtrimmings

#trimmings #fabricsforyourhome #bluefabric #williammorris #fabricideas #fabricsforsummers

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Blue the timeless hue for home harmony 💙such a versatile shade that brings serenity and sophistication to any space. From tranquil sky tones to deep navy hues, blue evokes a sense of peace and tranquility, making it ideal for creating a harmonious atmosphere in your home. Perfect for curtains, cushions or blinds. @clarke_clarke_interiors @sanderson1860 @prestigioustextiles @jamesharefabric @copperfoxtrimmings #trimmings #fabricsforyourhome #bluefabric #williammorris #fabricideas #fabricsforsummers

Ochre, the delightful cocooning colour, its warm and inviting tones create a cosy ambiance. Paired with neutrals for a serene retreat or bold accents for a pop of personality, it adds depth and richness to any room…

Dm me for more details or to buy see link in bio

#cushions #ochre #luxuryhome #luxurycushions #softfurnishings #bespoke #surrey #fabric #madetoorder #interiorinspo

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Ochre, the delightful cocooning colour, its warm and inviting tones create a cosy ambiance. Paired with neutrals for a serene retreat or bold accents for a pop of personality, it adds depth and richness to any room… Dm me for more details or to buy see link in bio #cushions #ochre #luxuryhome #luxurycushions #softfurnishings #bespoke #surrey #fabric #madetoorder #interiorinspo

Our padded fabric pelmet seamlessly conceals the roller blind mechanism while adding the perfect finishing touch to any space. Elevate your window treatments with elegance and functionality.

#windowstyle #pelmets #fabricpelmet #windowtreatments #rollerblinds #windowcoverings #homedecor #customcurtains #reigate #surrey #decorgoals

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Our padded fabric pelmet seamlessly conceals the roller blind mechanism while adding the perfect finishing touch to any space. Elevate your window treatments with elegance and functionality. #windowstyle #pelmets #fabricpelmet #windowtreatments #rollerblinds #windowcoverings #homedecor #customcurtains #reigate #surrey #decorgoals

Behind the scenes.. creating a padded fabric pelmet, where each stitch and process is given attention to detail. From selecting the perfect fabric to carefully padding and layering. This is going to be the perfect touch in front of a roller blind, elegantly concealing it for a seamless and polished look….

#paddedpelmet #pelmets #pelmetdesign #rollerblinds #blackoutblinds #homestyling #reigateblinds #choosingfabric

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Behind the scenes.. creating a padded fabric pelmet, where each stitch and process is given attention to detail. From selecting the perfect fabric to carefully padding and layering. This is going to be the perfect touch in front of a roller blind, elegantly concealing it for a seamless and polished look…. #paddedpelmet #pelmets #pelmetdesign #rollerblinds #blackoutblinds #homestyling #reigateblinds #choosingfabric

If luxury cushions are your vibe, then you’ve landed in the perfect spot. Indulge in comfort and elevate your space with our luxurious cushions. I promise you it’s a game changer you won’t regret…

To shop hit the link 🔗 in bio or visit our website
https://louisecowaninteriors.co.uk/shop-cushions/

#luxuriousliving #cushionobbsession #cushionluxury #decorativepillows #luxurysoftfurnishings #bespokecushions #designyourroom

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If luxury cushions are your vibe, then you’ve landed in the perfect spot. Indulge in comfort and elevate your space with our luxurious cushions. I promise you it’s a game changer you won’t regret… To shop hit the link 🔗 in bio or visit our website https://louisecowaninteriors.co.uk/shop-cushions/ #luxuriousliving #cushionobbsession #cushionluxury #decorativepillows #luxurysoftfurnishings #bespokecushions #designyourroom

Dive into a world of exquisite trims and transform your soft furnishings into works of art. From luxurious tassels to intricate braids, these embellishments add depth, texture and personality to your space. With the simple addition of trims, ordinary soft furnishings are elevated to extraordinary heights adding character and charm to your interiors. Featuring all the gorgeous trims from their London showroom @samuelandsons

#softfurnishings #trims #cushiontrims #curtaintrimmings #blindtrimmings #uniquesoftfurnishings #personalisedinteriors

Open
Dive into a world of exquisite trims and transform your soft furnishings into works of art. From luxurious tassels to intricate braids, these embellishments add depth, texture and personality to your space. With the simple addition of trims, ordinary soft furnishings are elevated to extraordinary heights adding character and charm to your interiors. Featuring all the gorgeous trims from their London showroom @samuelandsons #softfurnishings #trims #cushiontrims #curtaintrimmings #blindtrimmings #uniquesoftfurnishings #personalisedinteriors

How to balance functionality and elegance for your windows. This is a teenage girls bedroom so a blackout blind was essential, for restful sleep and privacy, the sheer curtains add elegance and a gentle touch of light during the day. Combine the two to create a harmonious blend of practicality and softness, enhancing the aesthetic appeal and functionality of your windows.

#sheercurtains #voilecurtains #rollerblinds #practicalelegance #decorgoals #reigatecurtains #reigateblinds

Open
How to balance functionality and elegance for your windows. This is a teenage girls bedroom so a blackout blind was essential, for restful sleep and privacy, the sheer curtains add elegance and a gentle touch of light during the day. Combine the two to create a harmonious blend of practicality and softness, enhancing the aesthetic appeal and functionality of your windows. #sheercurtains #voilecurtains #rollerblinds #practicalelegance #decorgoals #reigatecurtains #reigateblinds
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