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Delivery & Returns - Louise Cowan Interiors
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Delivery & Returns

Thank you for choosing Louise Cowan Interiors for your shopping needs. We’re eagerly anticipating the delivery of your order. Once your order is placed, you can expect to receive a confirmation email from us to acknowledge its receipt. Furthermore, as soon as your item is shipped, we’ll promptly notify you with another email to inform you of its journey to your doorstep.

 

In our commitment to sustainability and minimising waste, many of our items are crafted on demand. Currently, our production lead time for made-to-order products is estimated at 6 weeks. For specific lead times, please consult the product page. For products readily available to ship, we strive to dispatch them within 3 working days. Your satisfaction is our priority, and we appreciate your patience as we create and deliver your unique, quality items.

 

Your provided delivery address will serve as the destination for your order. Please ensure its accuracy, as we cannot assume responsibility for any inaccuracies. At checkout, we request a phone number, which we may share with the courier in case they encounter difficulties locating your address and need to get in touch with you. If you wish to make additions to your order and it has not yet been shipped, please reach out to us via email. We’re here to assist you.

 

We really hope you love your purchase from us, however you have a 14-day window to request a complete refund or an exchange. To initiate this process, please send an email to info@louisecowaninteriors.co.uk, including your full name and order number.

 

It’s important to note that delivery charges are non-refundable. Until received by Louise Cowan Interiors, all items are the responsibility of the customer. When returning items, we strongly recommend using a tracked service and obtaining proof of postage. To be eligible for a refund, the product must be in the same condition and packaging in which it was originally delivered to you. Louise Cowan Interiors will process the refund within 14 working days.

 

Please be aware that bespoke orders cannot be returned or exchanged.

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From our clients…

  • I look at those curtains and I think how beautifully they have been made, with love and care, two years down the line, thank you for such lovely work.

  • We cannot recommend Louise highly enough. We are so delighted with our curtains, blinds and cushions. They have transformed our rooms. Right from the initial meeting to discuss our ideas and treatments for the spaces, to recommending and discussing fabrics, through to the final fittings and beautifully finished results. Louise is a real pleasure to work with. The exceptionally high-quality finish and personal service are second to none. Thank you very much.

  • Louise didn’t just make our curtains and blinds to our specification, she advised us and ultimately made what we were doing something that genuinely gives us pleasure every day. And it didn’t cost a penny more, in fact, the fabric we chose, in the end, was cheaper than the one we started off thinking we wanted!

  • A friend recommended Louise and I didn’t honestly appreciate how much of a difference she would make. It was the whole service of advice and ideas and then the quality of what you get is just something you can tell is on a different level to anything you can get out of a John Lewis or the obvious places.

  • We’ve tried many different curtains and blinds providers over the years, John Lewis, Laura Ashley and some of the cheaper online providers. However, we have never been so satisfied as when we found Louise Cowan. Hers is a personal service so that you can make sure that you get the best window covering suitable to your taste and budget without any expensive mistakes. Her blinds and curtains are also the very best quality. She’s now our ‘go to’ windows and blinds person!

  • I have been delighted by the curtains and blinds for the two bedrooms, so pleased in fact that I look forward to you returning this year to tackle more of the rooms.

  • I asked Louise to create some blinds for our dining room bay window. I had already chosen my London themed fabric, however, Louise added her own ideas and suggestions that were completely inspiring, including backing the blind with a vintage ticking, visible from the outside and that not only wholly complemented the main fabric but my own style. Her bespoke workmanship is wonderful, her eye for detail scrupulous, her manner and delivery warm and friendly but always very professional, with everything being made and delivered on time and to quote. There is still never a day goes by when I don’t look at those blinds with love!

  • Louise created beautiful blinds and pelmets for our newly decorated bedroom. They really are the perfect finishing touch. Fabric swatches were waiting for us when we returned from holiday and the job was completed within a few weeks. Excellent service, thank you!

  • Louise's bespoke workmanship is wonderful, her eye for detail scrupulous, her manner and delivery warm and friendly but always very professional, with everything being made and delivered on time and to quote. There is still never a day goes by when I don’t look at those blinds with love!

  • Louise created beautiful blinds and pelmets for our newly decorated bedroom. They really are the perfect finishing touch. Fabric swatches were waiting for us when we returned from holiday and the job was completed within a few weeks. Excellent service, thank you!

Instagram

Fallen out of love with your headboard?

You don’t always need to replace it.

The Headboard Snuggler slips over your existing headboard to give it a completely new look, made to measure in a fabric you love.

A simple way to refresh your bedroom without buying a whole new bed.

Handmade to order in my Surrey studio.

Head to my website to order yours….

https://louisecowaninteriors.co.uk/headboard-snuggler-enquiry/

#headboardsnuggler
#headboardcover

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Open post by louisecowaninteriors with ID 18083679212295021
Fallen out of love with your headboard? You don’t always need to replace it. The Headboard Snuggler slips over your existing headboard to give it a completely new look, made to measure in a fabric you love. A simple way to refresh your bedroom without buying a whole new bed. Handmade to order in my Surrey studio. Head to my website to order yours…. https://louisecowaninteriors.co.uk/headboard-snuggler-enquiry/ #headboardsnuggler #headboardcover

A layered window treatment gives you the best of both worlds.

Sheer voiles allow natural light to flood the room while creating daytime privacy, so you don’t have to choose between brightness and feeling overlooked.

Then, as the evening draws in, the main curtains add warmth, insulation and complete privacy, transforming the room into a cosy space to relax.

Beautiful, practical and timeless, exactly how window treatments should be.…

#windowtreatment
#curtains

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Open post by louisecowaninteriors with ID 18031183565828217
A layered window treatment gives you the best of both worlds. Sheer voiles allow natural light to flood the room while creating daytime privacy, so you don’t have to choose between brightness and feeling overlooked. Then, as the evening draws in, the main curtains add warmth, insulation and complete privacy, transforming the room into a cosy space to relax. Beautiful, practical and timeless, exactly how window treatments should be.… #windowtreatment #curtains

The brief was simple, create a whole wall of fabric that would completely transform the room.

My client liked her shutters, but they just weren’t giving the room the warmth or cosy feel she was looking for. She wanted something with real impact that would soften the space too.

By taking these curtains floor to ceiling and wall to wall in this beautiful lynx fabric from @clarke_clarke_interiors , the room has been completely transformed. The bold pattern creates an incredible focal point, while all that fabric adds softness, warmth and texture that shutters simply can’t achieve. As an added bonus, they’ll also help keep the room warmer during the colder months.

This is why I always say curtains are so much more than just window coverings.…

#handmadecurtains
#softfurnishings

42 4
Open post by louisecowaninteriors with ID 18452560186137237
The brief was simple, create a whole wall of fabric that would completely transform the room. My client liked her shutters, but they just weren’t giving the room the warmth or cosy feel she was looking for. She wanted something with real impact that would soften the space too. By taking these curtains floor to ceiling and wall to wall in this beautiful lynx fabric from @clarke_clarke_interiors , the room has been completely transformed. The bold pattern creates an incredible focal point, while all that fabric adds softness, warmth and texture that shutters simply can’t achieve. As an added bonus, they’ll also help keep the room warmer during the colder months. This is why I always say curtains are so much more than just window coverings.… #handmadecurtains #softfurnishings

Every Headboard Snuggler is handmade to order, carefully measured, cut and sewn for the perfect fit.

A simple way to transform your bedroom without replacing your headboard….

Get in touch with me info@louisecowaninteriors.co.uk and let’s start planning yours..

#headboardsnugglers
#headboarddesign

111 1
Open post by louisecowaninteriors with ID 18128486536646371
Every Headboard Snuggler is handmade to order, carefully measured, cut and sewn for the perfect fit. A simple way to transform your bedroom without replacing your headboard…. Get in touch with me info@louisecowaninteriors.co.uk and let’s start planning yours.. #headboardsnugglers #headboarddesign

My headboard snugglers might be stealing the spotlight lately, but they’re only one part of what I do.

Behind the scenes I’m still creating beautifully bespoke Roman blinds, curtains and luxury cushions, all handmade and tailored to each home.

Every project is designed around your space, your style and the little details that make it special for you.

If you’re planning a room refresh, I’d love to help bring your vision to life, just get in touch info@louisecowaninteriors.co.uk

#romanblinds
#softfurnishings

67 3
Open post by louisecowaninteriors with ID 17867796420691543
My headboard snugglers might be stealing the spotlight lately, but they’re only one part of what I do. Behind the scenes I’m still creating beautifully bespoke Roman blinds, curtains and luxury cushions, all handmade and tailored to each home. Every project is designed around your space, your style and the little details that make it special for you. If you’re planning a room refresh, I’d love to help bring your vision to life, just get in touch info@louisecowaninteriors.co.uk #romanblinds #softfurnishings

Sometimes it’s the smallest changes that make the biggest impact.

A headboard snuggler instantly transforms your bed, adding softness, texture and that luxurious, finished look without the cost of replacing your headboard.

Each one is handmade by me and made to order in your choice of fabric, so it’s completely bespoke to your home. Whether you’re refreshing your bedroom for a new season or simply want to fall back in love with your space, a snuggler is an easy way to make your bed feel extra special.

Get in touch if you would like me to start designing yours….

#headboardsnuggler
#headboardcover

126 1
Open post by louisecowaninteriors with ID 18037581557807325
Sometimes it’s the smallest changes that make the biggest impact. A headboard snuggler instantly transforms your bed, adding softness, texture and that luxurious, finished look without the cost of replacing your headboard. Each one is handmade by me and made to order in your choice of fabric, so it’s completely bespoke to your home. Whether you’re refreshing your bedroom for a new season or simply want to fall back in love with your space, a snuggler is an easy way to make your bed feel extra special. Get in touch if you would like me to start designing yours…. #headboardsnuggler #headboardcover

One of my favourite things is seeing my worktable filled with different projects. Each one is bespoke, carefully designed for you and your space, and made with the aim of transforming how a room looks and feels.

Please get in touch if I can be a part of yours…

#softfurnishings
#romanblinds

663 9
Open post by louisecowaninteriors with ID 18020817254845098
One of my favourite things is seeing my worktable filled with different projects. Each one is bespoke, carefully designed for you and your space, and made with the aim of transforming how a room looks and feels. Please get in touch if I can be a part of yours… #softfurnishings #romanblinds

My removable headboard snugglers are the perfect way to fall back in love with your bed. Beds are often an investment piece which you rarely replace but can feel outdated as your room decor changes.

My headboard snugglers are the perfect way to give your bed a whole new look without the faff of buying and building new furniture. They slip over the top of your existing headboard and tie either side. Softening your bed and giving it an instant new look.

Each one is bespoke and made to your size and style. Please get in touch or visit my website to order 🌟

#headboardsnugglers
#bedcovers

82 0
Open post by louisecowaninteriors with ID 18101080238272667
My removable headboard snugglers are the perfect way to fall back in love with your bed. Beds are often an investment piece which you rarely replace but can feel outdated as your room decor changes. My headboard snugglers are the perfect way to give your bed a whole new look without the faff of buying and building new furniture. They slip over the top of your existing headboard and tie either side. Softening your bed and giving it an instant new look. Each one is bespoke and made to your size and style. Please get in touch or visit my website to order 🌟 #headboardsnugglers #bedcovers

No two bedrooms are the same, so why should your headboard be?

Every Snuggler is made bespoke for you. Once I have understood your style, I’ll send a carefully curated selection of fabric samples tailored to your taste, helping you create something that’s uniquely yours.

From bold patterns to timeless neutrals, each Snuggler is handcrafted to transform your bed without the expense of replacing it.

Beautiful, practical and completely personal.

Which combination would you choose?

#headboardsnuggler
#headboardcover

28 0
Open post by louisecowaninteriors with ID 17917977942182188
No two bedrooms are the same, so why should your headboard be? Every Snuggler is made bespoke for you. Once I have understood your style, I’ll send a carefully curated selection of fabric samples tailored to your taste, helping you create something that’s uniquely yours. From bold patterns to timeless neutrals, each Snuggler is handcrafted to transform your bed without the expense of replacing it. Beautiful, practical and completely personal. Which combination would you choose? #headboardsnuggler #headboardcover

I never imagined that a headboard cover I originally designed as a solution for my daughter’s bed, one she had completely fallen out of love with, would take off the way it has done.

It’s often said that the simplest ideas are the best, and I think this might be one of them.

Your bed is usually the largest piece of furniture in the room and often the focal point, yet it’s not something that’s practical (or affordable) to replace every time you fancy a change. A Snuggler completely transforms the look of your bed, without the cost of buying a new one.
They’re reversible too, so when you’re ready for a different look, simply turn it over to the plain side and enjoy a whole new feel.

I’m amazed by how many of you have fallen in love with them. I’ve received enquiries from all over the world, and it still feels surreal knowing that an idea born from a simple problem in my own home is now helping others refresh their bedrooms too.

Thank you for all the support , I absolutely love making them for you and seeing your rooms transform xxx

#headboardsnuggler
#headboardcovers

312 14
Open post by louisecowaninteriors with ID 18154842865481115
I never imagined that a headboard cover I originally designed as a solution for my daughter’s bed, one she had completely fallen out of love with, would take off the way it has done. It’s often said that the simplest ideas are the best, and I think this might be one of them. Your bed is usually the largest piece of furniture in the room and often the focal point, yet it’s not something that’s practical (or affordable) to replace every time you fancy a change. A Snuggler completely transforms the look of your bed, without the cost of buying a new one. They’re reversible too, so when you’re ready for a different look, simply turn it over to the plain side and enjoy a whole new feel. I’m amazed by how many of you have fallen in love with them. I’ve received enquiries from all over the world, and it still feels surreal knowing that an idea born from a simple problem in my own home is now helping others refresh their bedrooms too. Thank you for all the support , I absolutely love making them for you and seeing your rooms transform xxx #headboardsnuggler #headboardcovers

Never underestimate what window dressings can do for a room.

These windows already had lovely character with their shape and pointed detail, but the Roman blinds soften everything beautifully. When they’re down, they’ll create such a cosy, cocooning feel and add a real wow factor.

It’s going to completely change the look and atmosphere of this stunning dining and kitchen area designed by @amyhuntinteriordesign and make the whole open plan space feel warmer and more inviting….

#romanblinds
#softfurnishings

62 4
Open post by louisecowaninteriors with ID 18328446955283338
Never underestimate what window dressings can do for a room. These windows already had lovely character with their shape and pointed detail, but the Roman blinds soften everything beautifully. When they’re down, they’ll create such a cosy, cocooning feel and add a real wow factor. It’s going to completely change the look and atmosphere of this stunning dining and kitchen area designed by @amyhuntinteriordesign and make the whole open plan space feel warmer and more inviting…. #romanblinds #softfurnishings