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Delivery & Returns - Louise Cowan Interiors
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Delivery & Returns

Thank you for choosing Louise Cowan Interiors for your shopping needs. We’re eagerly anticipating the delivery of your order. Once your order is placed, you can expect to receive a confirmation email from us to acknowledge its receipt. Furthermore, as soon as your item is shipped, we’ll promptly notify you with another email to inform you of its journey to your doorstep.

 

In our commitment to sustainability and minimising waste, many of our items are crafted on demand. Currently, our production lead time for made-to-order products is estimated at 6 weeks. For specific lead times, please consult the product page. For products readily available to ship, we strive to dispatch them within 3 working days. Your satisfaction is our priority, and we appreciate your patience as we create and deliver your unique, quality items.

 

Your provided delivery address will serve as the destination for your order. Please ensure its accuracy, as we cannot assume responsibility for any inaccuracies. At checkout, we request a phone number, which we may share with the courier in case they encounter difficulties locating your address and need to get in touch with you. If you wish to make additions to your order and it has not yet been shipped, please reach out to us via email. We’re here to assist you.

 

We really hope you love your purchase from us, however you have a 14-day window to request a complete refund or an exchange. To initiate this process, please send an email to [email protected], including your full name and order number.

 

It’s important to note that delivery charges are non-refundable. Until received by Louise Cowan Interiors, all items are the responsibility of the customer. When returning items, we strongly recommend using a tracked service and obtaining proof of postage. To be eligible for a refund, the product must be in the same condition and packaging in which it was originally delivered to you. Louise Cowan Interiors will process the refund within 14 working days.

 

Please be aware that bespoke orders cannot be returned or exchanged.

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From our clients…

  • I look at those curtains and I think how beautifully they have been made, with love and care, two years down the line, thank you for such lovely work.

  • We cannot recommend Louise highly enough. We are so delighted with our curtains, blinds and cushions. They have transformed our rooms. Right from the initial meeting to discuss our ideas and treatments for the spaces, to recommending and discussing fabrics, through to the final fittings and beautifully finished results. Louise is a real pleasure to work with. The exceptionally high-quality finish and personal service are second to none. Thank you very much.

  • Louise didn’t just make our curtains and blinds to our specification, she advised us and ultimately made what we were doing something that genuinely gives us pleasure every day. And it didn’t cost a penny more, in fact, the fabric we chose, in the end, was cheaper than the one we started off thinking we wanted!

  • A friend recommended Louise and I didn’t honestly appreciate how much of a difference she would make. It was the whole service of advice and ideas and then the quality of what you get is just something you can tell is on a different level to anything you can get out of a John Lewis or the obvious places.

  • We’ve tried many different curtains and blinds providers over the years, John Lewis, Laura Ashley and some of the cheaper online providers. However, we have never been so satisfied as when we found Louise Cowan. Hers is a personal service so that you can make sure that you get the best window covering suitable to your taste and budget without any expensive mistakes. Her blinds and curtains are also the very best quality. She’s now our ‘go to’ windows and blinds person!

  • I have been delighted by the curtains and blinds for the two bedrooms, so pleased in fact that I look forward to you returning this year to tackle more of the rooms.

  • I asked Louise to create some blinds for our dining room bay window. I had already chosen my London themed fabric, however, Louise added her own ideas and suggestions that were completely inspiring, including backing the blind with a vintage ticking, visible from the outside and that not only wholly complemented the main fabric but my own style. Her bespoke workmanship is wonderful, her eye for detail scrupulous, her manner and delivery warm and friendly but always very professional, with everything being made and delivered on time and to quote. There is still never a day goes by when I don’t look at those blinds with love!

  • Louise created beautiful blinds and pelmets for our newly decorated bedroom. They really are the perfect finishing touch. Fabric swatches were waiting for us when we returned from holiday and the job was completed within a few weeks. Excellent service, thank you!

  • Louise's bespoke workmanship is wonderful, her eye for detail scrupulous, her manner and delivery warm and friendly but always very professional, with everything being made and delivered on time and to quote. There is still never a day goes by when I don’t look at those blinds with love!

  • Louise created beautiful blinds and pelmets for our newly decorated bedroom. They really are the perfect finishing touch. Fabric swatches were waiting for us when we returned from holiday and the job was completed within a few weeks. Excellent service, thank you!

Instagram

Achieving a truly exceptional interior scheme requires a deep understanding of the interplay between colour, texture, and pattern. In soft furnishings, it’s essential to strike the right balance to create a space that feels inviting and cohesive. Texture adds dimension and tactile interest, and layering different materials is key to achieving either harmony or contrast, depending on the desired effect. Incorporating a variety of patterns introduces personality and movement, ensuring the design remains dynamic and engaging.

Equally important is selecting the right tones. Colour tone is what sets the mood and influences how a space feels. Whether you’re aiming for warmth, tranquility, or vibrancy, the right colour choices will make a profound impact.

Successfully combining these elements, colour, texture, and pattern, is what leads to a balanced and sophisticated interior. If you’re looking for expert guidance in creating a beautifully curated space, I can provide the insights and design expertise you need. Reach out to discuss how I can help transform your space…

#NeutralInteriors
#MutedColours
#NaturalTones
#EarthyInteriors
#SoftColourPalette
#TimelessColours
#SubtleShades
#MonochromeDecor
#WarmNeutralTones
#UnderstatedElegance
#PatternedInteriors
#PatternInDesign
#ClassicPatterns
#SubtlePatterns
#PatternedFabrics
#PatternedCushions
#PatternLoversUK
#SoftPatterns
#PatternPerfection
#TextilePatterns
#TexturedInteriors
#TactileTextures
#LayeredTexture
#TextureInDesign
#SoftFurnishings
#TextureAndTone
#CosyTextures
#FabricTextures
#LuxuriousTextures
#NaturalTextures

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Achieving a truly exceptional interior scheme requires a deep understanding of the interplay between colour, texture, and pattern. In soft furnishings, it’s essential to strike the right balance to create a space that feels inviting and cohesive. Texture adds dimension and tactile interest, and layering different materials is key to achieving either harmony or contrast, depending on the desired effect. Incorporating a variety of patterns introduces personality and movement, ensuring the design remains dynamic and engaging. Equally important is selecting the right tones. Colour tone is what sets the mood and influences how a space feels. Whether you’re aiming for warmth, tranquility, or vibrancy, the right colour choices will make a profound impact. Successfully combining these elements, colour, texture, and pattern, is what leads to a balanced and sophisticated interior. If you’re looking for expert guidance in creating a beautifully curated space, I can provide the insights and design expertise you need. Reach out to discuss how I can help transform your space… #NeutralInteriors #MutedColours #NaturalTones #EarthyInteriors #SoftColourPalette #TimelessColours #SubtleShades #MonochromeDecor #WarmNeutralTones #UnderstatedElegance #PatternedInteriors #PatternInDesign #ClassicPatterns #SubtlePatterns #PatternedFabrics #PatternedCushions #PatternLoversUK #SoftPatterns #PatternPerfection #TextilePatterns #TexturedInteriors #TactileTextures #LayeredTexture #TextureInDesign #SoftFurnishings #TextureAndTone #CosyTextures #FabricTextures #LuxuriousTextures #NaturalTextures

Drawing inspiration from the warm, earthy tones of Autumn, my favourite time of year, it’s the perfect time to bring nature’s palette indoors. By incorporating rich oranges, deep reds, and soft browns into our interiors and soft furnishings, we create a cosy and inviting atmosphere, perfect for the chilly winter months ahead…

#AutumnInteriors
#AutumnDecor
#CosyAutumnVibes
#AutumnHomeStyle
#AutumnInteriorDesign
#SeasonalDecor
#CosyHomeDecor
#WarmAutumnAesthetic
#AutumnHomeInspo
#PumpkinSpiceDecor
#AutumnLivingSpace
#CosyNook
#RusticAutumnVibes
#AutumnHues

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Drawing inspiration from the warm, earthy tones of Autumn, my favourite time of year, it’s the perfect time to bring nature’s palette indoors. By incorporating rich oranges, deep reds, and soft browns into our interiors and soft furnishings, we create a cosy and inviting atmosphere, perfect for the chilly winter months ahead… #AutumnInteriors #AutumnDecor #CosyAutumnVibes #AutumnHomeStyle #AutumnInteriorDesign #SeasonalDecor #CosyHomeDecor #WarmAutumnAesthetic #AutumnHomeInspo #PumpkinSpiceDecor #AutumnLivingSpace #CosyNook #RusticAutumnVibes #AutumnHues

Your home should be a space that feels like you, filled with pieces you love. Don’t stress about trends or getting everything to match perfectly.

When you fill your space with things that make you happy, it all falls into place. And with a little help from me to make it super cosy and pulled together, you’ll have a home you truly love being in 🖤

#HomeVibes #SuperCosy #DecorWithLove”
🖤 #InteriorInspo #DecorWithLove #HomeVibes #CreateYourSpace

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Your home should be a space that feels like you, filled with pieces you love. Don’t stress about trends or getting everything to match perfectly. When you fill your space with things that make you happy, it all falls into place. And with a little help from me to make it super cosy and pulled together, you’ll have a home you truly love being in 🖤 #HomeVibes #SuperCosy #DecorWithLove” 🖤 #InteriorInspo #DecorWithLove #HomeVibes #CreateYourSpace

For this project, I designed a cohesive cushion scheme for a large L-shaped sofa, combining different textures and patterns to create a balanced, inviting look. The mix of soft velvets, boucle and a subtle leopard print adds both depth and personality to the space, while the colour palette ties in with the rest of the room, creating a super cosy vibe..

#luxurycushions
#HomeStyling
#CushionStyling
#SofaDecor
#LivingRoomInspo
#TextureAndTone
#HomeDecorIdeas
#LuxuryInteriors
#SoftFurnishings
#LShapedSofa
#InteriorStyling
#DesignDetails
#InteriorInspiration
#HomeMakeover
#StyledSpaces
#bespokecushions

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For this project, I designed a cohesive cushion scheme for a large L-shaped sofa, combining different textures and patterns to create a balanced, inviting look. The mix of soft velvets, boucle and a subtle leopard print adds both depth and personality to the space, while the colour palette ties in with the rest of the room, creating a super cosy vibe.. #luxurycushions #HomeStyling #CushionStyling #SofaDecor #LivingRoomInspo #TextureAndTone #HomeDecorIdeas #LuxuryInteriors #SoftFurnishings #LShapedSofa #InteriorStyling #DesignDetails #InteriorInspiration #HomeMakeover #StyledSpaces #bespokecushions

Let’s be real, treating yourself isn’t just about spending money, it’s about investing in pieces that you love and bring you joy. Handmade items, like these cushions, curtains, and blinds, aren’t just decor; they’re crafted with love and attention to every little detail. When something’s made just for you, it’s not just special, it’s personal. So yes, splurging on pieces that bring a little extra joy into your space is always a good idea. Your home, and your mood, will thank you and hopefully make you smile !

#TreatYourself #HomeVibes #HandmadeWithLove #CustomDesigns #InvestInJoy #HomeDecorInspo #CosyLiving #AttentionToDetail #PersonalisedSpaces #InteriorInspo #MadeForYou

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Let’s be real, treating yourself isn’t just about spending money, it’s about investing in pieces that you love and bring you joy. Handmade items, like these cushions, curtains, and blinds, aren’t just decor; they’re crafted with love and attention to every little detail. When something’s made just for you, it’s not just special, it’s personal. So yes, splurging on pieces that bring a little extra joy into your space is always a good idea. Your home, and your mood, will thank you and hopefully make you smile ! #TreatYourself #HomeVibes #HandmadeWithLove #CustomDesigns #InvestInJoy #HomeDecorInspo #CosyLiving #AttentionToDetail #PersonalisedSpaces #InteriorInspo #MadeForYou

Autumn feels like it’s arrived and it’s time to hunker down and embrace those cosy vibes! 🍂There’s nothing like swapping out those light summer tones for earthy colours and rich textures that make your space feel warm and inviting. These 3 cushion combinations are perfect for giving your bed that snug, layered look we all crave when it turns cooler. Whether you’re into soft, neutral tones or deep autumn hues, there’s something here to help you create the perfect spot to cosy up and relax this season. 🍁🛏️ Which is your fave?

#AutumnVibes #CosyDecor #CushionCombos #FallRefresh #EarthyTones #SeasonalStyle #HomeInspo #SnugSpaces #LayeredLook #AutumnDecor #HunkerDown #BedStyling #WarmTextures #FallFeels

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Autumn feels like it’s arrived and it’s time to hunker down and embrace those cosy vibes! 🍂There’s nothing like swapping out those light summer tones for earthy colours and rich textures that make your space feel warm and inviting. These 3 cushion combinations are perfect for giving your bed that snug, layered look we all crave when it turns cooler. Whether you’re into soft, neutral tones or deep autumn hues, there’s something here to help you create the perfect spot to cosy up and relax this season. 🍁🛏️ Which is your fave? #AutumnVibes #CosyDecor #CushionCombos #FallRefresh #EarthyTones #SeasonalStyle #HomeInspo #SnugSpaces #LayeredLook #AutumnDecor #HunkerDown #BedStyling #WarmTextures #FallFeels

Here are 3 truths about why you can trust me with your handmade soft furnishings:

1. Expert Craftsmanship:

Every curtain, blind, and cushion is carefully hand-sewn, ensuring the highest quality in every stitch.

2. Attention to Detail:

I’m all about the small details, from perfect seams to custom trims, so you know your piece is unique and tailored just for you.

3. Personalised Service:

I work with you every step of the way, making sure your vision comes to life, and your home feels like your space.

#HandmadeFurnishings #CustomCurtains #BespokeDesign #Craftsmanship #AttentionToDetail #MadeToMeasure #SoftFurnishings #TailorMade #InteriorStyle #personalisedservice

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Here are 3 truths about why you can trust me with your handmade soft furnishings: 1. Expert Craftsmanship: Every curtain, blind, and cushion is carefully hand-sewn, ensuring the highest quality in every stitch. 2. Attention to Detail: I’m all about the small details, from perfect seams to custom trims, so you know your piece is unique and tailored just for you. 3. Personalised Service: I work with you every step of the way, making sure your vision comes to life, and your home feels like your space. #HandmadeFurnishings #CustomCurtains #BespokeDesign #Craftsmanship #AttentionToDetail #MadeToMeasure #SoftFurnishings #TailorMade #InteriorStyle #personalisedservice

Precision Creates Perfection: The smallest details, like flawless seams and perfect measurements, ensure your furnishings look and feel just right.

Personalised Touches: Every detail is thoughtfully considered to reflect your unique style and bring your vision to life.

Quality That Lasts: Focusing on details means creating pieces that are not only beautiful, but built to last for years.

Tailored for You: I take pride in customising every element, ensuring a perfect fit for your space and lifestyle.

Exceptional Experience: It’s the attention to detail that transforms a piece from ordinary to extraordinary, giving you something truly special..

#HandmadeWithCare #MadeToMeasure #TailorMade #RomanBlinds #CustomFurnishings #AttentionToDetail #DesignedToLast #Craftsmanship #InteriorDesign #BespokeBlinds #surrey

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Precision Creates Perfection: The smallest details, like flawless seams and perfect measurements, ensure your furnishings look and feel just right. Personalised Touches: Every detail is thoughtfully considered to reflect your unique style and bring your vision to life. Quality That Lasts: Focusing on details means creating pieces that are not only beautiful, but built to last for years. Tailored for You: I take pride in customising every element, ensuring a perfect fit for your space and lifestyle. Exceptional Experience: It’s the attention to detail that transforms a piece from ordinary to extraordinary, giving you something truly special.. #HandmadeWithCare #MadeToMeasure #TailorMade #RomanBlinds #CustomFurnishings #AttentionToDetail #DesignedToLast #Craftsmanship #InteriorDesign #BespokeBlinds #surrey

Balance and style come alive through thoughtful layering in your mood board. By large and small print fabric patterns, adding texture with trims, blending natural wood elements with a bit of shine, and topping it off with a lush plant, you create depth and harmony. Layering these elements is key to designing a space that feels both cohesive and dynamic. It’s all about finding the perfect blend of contrasts and complements to make your vision come to life.

#LayeredDesign #BalancedStyle #MoodBoardEssentials #InteriorDesign #fabric #Texture

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Balance and style come alive through thoughtful layering in your mood board. By large and small print fabric patterns, adding texture with trims, blending natural wood elements with a bit of shine, and topping it off with a lush plant, you create depth and harmony. Layering these elements is key to designing a space that feels both cohesive and dynamic. It’s all about finding the perfect blend of contrasts and complements to make your vision come to life. #LayeredDesign #BalancedStyle #MoodBoardEssentials #InteriorDesign #fabric #Texture

Just like a tailor-made dress that’s built to last, a hand stitched Roman blind should be something you enjoy for years to come. With careful attention to every detail, from fabric selection to the final stitch, it’s designed not just to look beautiful, but to stand the test of time. This is about creating a piece that not only fits your home perfectly now, but continues to bring you joy for many years ahead…

#HandmadeWithCare #MadeToMeasure #TailorMade #RomanBlinds #CustomFurnishings #AttentionToDetail #DesignedToLast #Craftsmanship #InteriorDesign #BespokeBlinds

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Just like a tailor-made dress that’s built to last, a hand stitched Roman blind should be something you enjoy for years to come. With careful attention to every detail, from fabric selection to the final stitch, it’s designed not just to look beautiful, but to stand the test of time. This is about creating a piece that not only fits your home perfectly now, but continues to bring you joy for many years ahead… #HandmadeWithCare #MadeToMeasure #TailorMade #RomanBlinds #CustomFurnishings #AttentionToDetail #DesignedToLast #Craftsmanship #InteriorDesign #BespokeBlinds

Happy 17th Birthday Ruby 🥂 🎁 Hope you enjoyed our first driving lesson 😱!! Love you so so much xxx

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Happy 17th Birthday Ruby 🥂 🎁 Hope you enjoyed our first driving lesson 😱!! Love you so so much xxx

Did you know that every cushion you order from me comes in a reusable dust bag? It’s my way of ensuring your cushion arrives in perfect condition and adding an extra touch to make your shopping experience as special as possible.…

#ThoughtfulDetails #CushionLove #EcoFriendly #ShopSmall #HomeDecor #HandmadeWithCare #SustainableLiving #InteriorDesign #ShopLocal #CosyVibes

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Did you know that every cushion you order from me comes in a reusable dust bag? It’s my way of ensuring your cushion arrives in perfect condition and adding an extra touch to make your shopping experience as special as possible.… #ThoughtfulDetails #CushionLove #EcoFriendly #ShopSmall #HomeDecor #HandmadeWithCare #SustainableLiving #InteriorDesign #ShopLocal #CosyVibes
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