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Delivery & Returns - Louise Cowan Interiors
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Delivery & Returns

Thank you for choosing Louise Cowan Interiors for your shopping needs. We’re eagerly anticipating the delivery of your order. Once your order is placed, you can expect to receive a confirmation email from us to acknowledge its receipt. Furthermore, as soon as your item is shipped, we’ll promptly notify you with another email to inform you of its journey to your doorstep.


In our commitment to sustainability and minimising waste, many of our items are crafted on demand. Currently, our production lead time for made-to-order products is estimated at 6 weeks. For specific lead times, please consult the product page. For products readily available to ship, we strive to dispatch them within 3 working days. Your satisfaction is our priority, and we appreciate your patience as we create and deliver your unique, quality items.


Your provided delivery address will serve as the destination for your order. Please ensure its accuracy, as we cannot assume responsibility for any inaccuracies. At checkout, we request a phone number, which we may share with the courier in case they encounter difficulties locating your address and need to get in touch with you. If you wish to make additions to your order and it has not yet been shipped, please reach out to us via email. We’re here to assist you.


We really hope you love your purchase from us, however you have a 14-day window to request a complete refund or an exchange. To initiate this process, please send an email to [email protected], including your full name and order number.


It’s important to note that delivery charges are non-refundable. Until received by Louise Cowan Interiors, all items are the responsibility of the customer. When returning items, we strongly recommend using a tracked service and obtaining proof of postage. To be eligible for a refund, the product must be in the same condition and packaging in which it was originally delivered to you. Louise Cowan Interiors will process the refund within 14 working days.


Please be aware that bespoke orders cannot be returned or exchanged.


From our clients…


Why not treat yourself to this exquisite cushion and enhance your home decor with its delicate pattern. It comes in this soft ochre hue, effortlessly blending with various colours and styles. It brings a touch of intrigue and creates a serene focal point in any room…

#HomeDecor #InteriorDesign #CushionLove #OchreCushion #StylishLiving #DecorInspiration #HomeStyling #DesignDetails #CosyLiving #luxurycushions
Transforming homes ✨ great feedback is everything, so thrilled to hear how happy my customers are with their blinds & pelmets. Thank you for trusting me to bring your vision to life! 

#CurtainMagic #HappyCustomers #HomeTransformation #InteriorDesign #softfurnishings #romanblinds #pelmets
This weekend, I had the incredible opportunity to attend a master class in interior design at one of my favorite designer’s homes @abigailahern . The experience was incredibly inspiring, deepening my understanding of creating beautiful, functional spaces. It reminded me how important it is to keep learning and continuously improving our craft.. 

Stay tuned for an exciting new addition coming soon!

#LearningAndGrowing #Inspiration #NewBeginnings #StayTuned #designdilemma #ComingSoon #InteriorInspo #CreativeJourney #homedesign #masterclass
🪡✨ Transformation Time! ✨🪡

I wanted to share this magical journey from fabulous fabric and trim to stunning bespoke cushions! ✨

Turning gorgeous textiles into the perfect cosy accents. From hand-picking the luxurious fabric to adding those beautiful trims, each cushion is crafted with love and attention to detail. These beauties have been chosen and designed for a large L-shaped dark grey sofa. The warming tones and textures are going to make it look less stark and so much more welcoming.

Which one is your favourite? Let me know in the comments! 👇✨

#HandmadeWithLove #BespokeCushions #InteriorDesign #HomeDecor #Cosycorners #BeforeAndAfter #Craftsmanship #TextileArt #luxurycushions
Introducing our much loved Kanto cushion, featuring a stunning ochre/gold blurred spots design with a sumptuous velvet rust-coloured backing. I just love this cushion so much for its versatility; it effortlessly enhances a variety of interior styles, adding a touch of sophistication to any space…

#HomeDecor #InteriorDesign #LuxuryLiving #CushionLove #HomeStyling #VersatileDecor #ElegantSpaces #InteriorInspo #DecorGoals #SophisticatedLiving #DesignDetails #CushionStyle
Creating something special! Watch me transform this beautiful boucle fabric into these stunning extra large 26-inch bespoke cushions, complete with this beautiful brush fringe. ✨ 

#Handmade #CustomCushions #BoucleFabric #InteriorDesign #bouclecushions #luxurycushions #brushfringetrimming #madetoordercushions
Hey everyone! Here’s a quick tip for achieving the perfect cushions: choose an inner cushion pad that’s about 2 inches larger than your cushion cover. This simple trick ensures a plump, luxurious look, especially when you use feather inners. Trust me, it’s a game changer for elevating your space! Stay tuned for my next reel where I’ll dive into the different types of fillers. 

#CushionTips #HomeDecorHacks #LuxuriousLiving #luxurycushions
The sun is shining ☀️how amazing is this weather? and it’s the perfect time to transform the garden into a summer retreat! I love how having cushions in your outdoor space adds some pattern and creates an inviting atmosphere, and the rug truly elevates the space. It feels wonderful to extend the comfort and style of our indoor living area to the outdoors, making it a perfect place to relax and enjoy the beautiful weather… 

#outdoorcushions #luxurycushions #outdoorliving #gardengoals #outdooroasis #homeandgarden #summerready
Here’s a sneak peek of all the fabulous components I use for my bespoke cushions!

Let’s talk about the magic of bespoke cushion making! Every cushion I create is a masterpiece, crafted just for you. From the fabric to the tiniest trim, each element is hand-selected with love and care.

Why bespoke cushions?

• Handpicked Trims. I’m obsessed with the variety of trims available! Whether it’s delicate lace, playful pom-poms, or my absolute fave, brush fringing – so luxurious! These details add a unique touch and elevate your cushions to a whole new level of chic.

• Piping Perfection. Adding piping to the edge of a cushion isn’t just a finishing touch; it’s a statement! It gives your cushion a much more superior look, adding structure and elegance. It’s all in the details.

• Tailored to You. Every cushion is made to reflect your personal style and the vibe of your space. No more one-size-fits-all! You get something truly unique that fits perfectly with your interiors.

• Quality Craftsmanship. Each cushion is meticulously crafted with the highest attention to detail. From the first stitch to the final trim, it’s all about creating something that’s not just beautiful, but also durable and made to last.

So, whether you’re looking to add a touch of luxury to your living room or want a unique piece that screams you, bespoke cushions are the way to go and I just love creating them for you…

#BespokeCushions #InteriorDesign #HomeDecor #Handcrafted #LuxuryLiving #StayChic #reigate #luxurycushions
I’m thrilled to help create beautiful curtains and blinds for your home.  Reviews like this mean the world to me because they show I’m making a sometimes daunting process a positive experience for you.

So, what sets me apart from big retailers like John Lewis? For starters, you get me and only me, bringing over a decade of experience to your project. I’ll come to your home to discuss the best options, take all the measurements myself to avoid any costly mistakes, and personally hand-pick materials and hardware within your budget. I’ll deliver everything straight to your door, ensuring every detail matches your vision and you don’t even have to even leave your home !! 

I’m committed to quality craftsmanship, so you’ll enjoy a level of sophistication and uniqueness you won’t find in mass-produced products. When your window treatments are ready, I’ll come at a convenient time to dress them perfectly for you. They’ll last for years and truly stand out, transforming your interiors into something exceptional…

#bespokeservice #bespokecurtains #bespokeromanblinds #madetomeasure #luxuryhomes #luxuryinteriors #surrey
Here I am, with the chosen fabric samples for cushions as part of a design scheme I am working on for a client. It’s was crucial to pick colours that harmonise with the room’s roman blinds to ensure everything feels cohesive. The large L shaped grey sofa will be beautifully warmed up with these soft creams and toffee pinky browns. Plus, mixing textures and patterns not only adds visual interest but also enriches the room’s overall feel, making it inviting and cosy….

#InteriorDesign #HomeDecor #CushionDesign #ColourScheme #CohesiveDecor #CosyHome #TextureAndPattern #GreySofa #DesignTips #HomeStyling #LivingRoomDecor #InteriorInspiration #DesignIdeas #DecoratingTips #RoomMakeover
Feeling overwhelmed by the endless design choices of cushions for your home? Struggling to decide which options will truly work best for your space? You’re not alone.

Many of my customers face this exact challenge. The root of the problem often lies in a lack of design knowledge and confidence, exacerbated by the sheer volume of options and conflicting advice. This can lead to wasted time and money on trial and error, and the emotional toll of regretting those decisions is significant. This results in a disjointed home that doesn’t reflect your vision or meet your functional needs.

But there’s a solution! My cushions are thoughtfully designed to mix and match effortlessly, taking the worry out of making design mistakes. Each cushion is crafted from the finest fabrics, ensuring they not only enhance your home’s aesthetic but also provide the ultimate in comfort.

With my expertise and curated collection, you can confidently make design choices that bring harmony and beauty to your space. Let’s transform your home into a cohesive, stylish sanctuary together…..

Feel free to reach out with any questions or for a personalised consultation….

#luxurycushions #softfurnishings #bespokecushions #interiorstyling #reigate #surrey #madetoorder #stylishcushions #cushioncovers #handmadecushions