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Delivery & Returns - Louise Cowan Interiors
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Delivery & Returns

Thank you for choosing Louise Cowan Interiors for your shopping needs. We’re eagerly anticipating the delivery of your order. Once your order is placed, you can expect to receive a confirmation email from us to acknowledge its receipt. Furthermore, as soon as your item is shipped, we’ll promptly notify you with another email to inform you of its journey to your doorstep.

 

In our commitment to sustainability and minimising waste, many of our items are crafted on demand. Currently, our production lead time for made-to-order products is estimated at 6 weeks. For specific lead times, please consult the product page. For products readily available to ship, we strive to dispatch them within 3 working days. Your satisfaction is our priority, and we appreciate your patience as we create and deliver your unique, quality items.

 

Your provided delivery address will serve as the destination for your order. Please ensure its accuracy, as we cannot assume responsibility for any inaccuracies. At checkout, we request a phone number, which we may share with the courier in case they encounter difficulties locating your address and need to get in touch with you. If you wish to make additions to your order and it has not yet been shipped, please reach out to us via email. We’re here to assist you.

 

We really hope you love your purchase from us, however you have a 14-day window to request a complete refund or an exchange. To initiate this process, please send an email to [email protected], including your full name and order number.

 

It’s important to note that delivery charges are non-refundable. Until received by Louise Cowan Interiors, all items are the responsibility of the customer. When returning items, we strongly recommend using a tracked service and obtaining proof of postage. To be eligible for a refund, the product must be in the same condition and packaging in which it was originally delivered to you. Louise Cowan Interiors will process the refund within 14 working days.

 

Please be aware that bespoke orders cannot be returned or exchanged.

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From our clients…

  • I look at those curtains and I think how beautifully they have been made, with love and care, two years down the line, thank you for such lovely work.

  • We cannot recommend Louise highly enough. We are so delighted with our curtains, blinds and cushions. They have transformed our rooms. Right from the initial meeting to discuss our ideas and treatments for the spaces, to recommending and discussing fabrics, through to the final fittings and beautifully finished results. Louise is a real pleasure to work with. The exceptionally high-quality finish and personal service are second to none. Thank you very much.

  • Louise didn’t just make our curtains and blinds to our specification, she advised us and ultimately made what we were doing something that genuinely gives us pleasure every day. And it didn’t cost a penny more, in fact, the fabric we chose, in the end, was cheaper than the one we started off thinking we wanted!

  • A friend recommended Louise and I didn’t honestly appreciate how much of a difference she would make. It was the whole service of advice and ideas and then the quality of what you get is just something you can tell is on a different level to anything you can get out of a John Lewis or the obvious places.

  • We’ve tried many different curtains and blinds providers over the years, John Lewis, Laura Ashley and some of the cheaper online providers. However, we have never been so satisfied as when we found Louise Cowan. Hers is a personal service so that you can make sure that you get the best window covering suitable to your taste and budget without any expensive mistakes. Her blinds and curtains are also the very best quality. She’s now our ‘go to’ windows and blinds person!

  • I have been delighted by the curtains and blinds for the two bedrooms, so pleased in fact that I look forward to you returning this year to tackle more of the rooms.

  • I asked Louise to create some blinds for our dining room bay window. I had already chosen my London themed fabric, however, Louise added her own ideas and suggestions that were completely inspiring, including backing the blind with a vintage ticking, visible from the outside and that not only wholly complemented the main fabric but my own style. Her bespoke workmanship is wonderful, her eye for detail scrupulous, her manner and delivery warm and friendly but always very professional, with everything being made and delivered on time and to quote. There is still never a day goes by when I don’t look at those blinds with love!

  • Louise created beautiful blinds and pelmets for our newly decorated bedroom. They really are the perfect finishing touch. Fabric swatches were waiting for us when we returned from holiday and the job was completed within a few weeks. Excellent service, thank you!

  • Louise's bespoke workmanship is wonderful, her eye for detail scrupulous, her manner and delivery warm and friendly but always very professional, with everything being made and delivered on time and to quote. There is still never a day goes by when I don’t look at those blinds with love!

  • Louise created beautiful blinds and pelmets for our newly decorated bedroom. They really are the perfect finishing touch. Fabric swatches were waiting for us when we returned from holiday and the job was completed within a few weeks. Excellent service, thank you!

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✨ Embrace the Light with Voile Curtains ✨

Discover the magic of voile curtains! 🌿 These delicate, semi-sheer curtains are perfect for letting in that beautiful natural light while keeping your space private and serene. 🌞✨

Voile curtains are incredibly versatile and can enhance any room in your home. Here are some benefits:

1. Light & Airy Ambiance: They allow sunlight to filter through softly, brightening up your space without the harsh glare.
2. Privacy with Style: Enjoy your view without compromising on privacy. Perfect for living rooms, bedrooms, and even home offices.
3. Energy Efficient: They help regulate the temperature by filtering sunlight, keeping your home cooler in the summer and warmer in the winter.
4. Elegant Touch: Add a touch of sophistication and elegance to your decor. Voile curtains blend seamlessly with any interior style.
5. Versatility: Ideal for layering with heavier curtains for a luxurious look or standing alone for a minimalist feel.

#HomeDecor #InteriorDesign #VoileCurtains #NaturalLight #ElegantLiving #PrivacyWithStyle #Cosyhome #InteriorTips

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✨ Embrace the Light with Voile Curtains ✨ Discover the magic of voile curtains! 🌿 These delicate, semi-sheer curtains are perfect for letting in that beautiful natural light while keeping your space private and serene. 🌞✨ Voile curtains are incredibly versatile and can enhance any room in your home. Here are some benefits: 1. Light & Airy Ambiance: They allow sunlight to filter through softly, brightening up your space without the harsh glare. 2. Privacy with Style: Enjoy your view without compromising on privacy. Perfect for living rooms, bedrooms, and even home offices. 3. Energy Efficient: They help regulate the temperature by filtering sunlight, keeping your home cooler in the summer and warmer in the winter. 4. Elegant Touch: Add a touch of sophistication and elegance to your decor. Voile curtains blend seamlessly with any interior style. 5. Versatility: Ideal for layering with heavier curtains for a luxurious look or standing alone for a minimalist feel. #HomeDecor #InteriorDesign #VoileCurtains #NaturalLight #ElegantLiving #PrivacyWithStyle #Cosyhome #InteriorTips

Quality that lasts is quality that matters. Invest in craftsmanship that stands the test of time and I can guarantee you will never regret your decision.

#TimelessElegance #QualityMatters #HappyCustomer #luxuryhomes #luxurysoftfurnishings

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Quality that lasts is quality that matters. Invest in craftsmanship that stands the test of time and I can guarantee you will never regret your decision. #TimelessElegance #QualityMatters #HappyCustomer #luxuryhomes #luxurysoftfurnishings

From morning workouts and daily dog walks to productive sewing sessions and cosy candle-lit evening always, I can’t live without scent! (throughout the year) —here’s a glimpse into my daily routine….

#WorkLifeBalance #HealthyLiving #Sewing #DogLover #EveningRelaxation #lifemoments

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From morning workouts and daily dog walks to productive sewing sessions and cosy candle-lit evening always, I can’t live without scent! (throughout the year) —here’s a glimpse into my daily routine…. #WorkLifeBalance #HealthyLiving #Sewing #DogLover #EveningRelaxation #lifemoments

🌟 Ever wondered how to get that professional, polished look on your curtains 🪡✂️

Mitred corners not only give your curtains a crisp, elegant edge, but they also ensure that the fabric lies flat and smooth. A weight is placed in the corner to help them drape perfectly. When hand-stitched, you get a high-quality finish that machines just can’t replicate. It’s these little details that make a big difference in your home 🏡✨

#SewingTips #CurtainMakeover #mitrecorners #handstitchedcurtains #curtaindesign

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🌟 Ever wondered how to get that professional, polished look on your curtains 🪡✂️ Mitred corners not only give your curtains a crisp, elegant edge, but they also ensure that the fabric lies flat and smooth. A weight is placed in the corner to help them drape perfectly. When hand-stitched, you get a high-quality finish that machines just can’t replicate. It’s these little details that make a big difference in your home 🏡✨ #SewingTips #CurtainMakeover #mitrecorners #handstitchedcurtains #curtaindesign

Why not treat yourself to this exquisite cushion and enhance your home decor with its delicate pattern. It comes in this soft ochre hue, effortlessly blending with various colours and styles. It brings a touch of intrigue and creates a serene focal point in any room…

#HomeDecor #InteriorDesign #CushionLove #OchreCushion #StylishLiving #DecorInspiration #HomeStyling #DesignDetails #CosyLiving #luxurycushions

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Why not treat yourself to this exquisite cushion and enhance your home decor with its delicate pattern. It comes in this soft ochre hue, effortlessly blending with various colours and styles. It brings a touch of intrigue and creates a serene focal point in any room… #HomeDecor #InteriorDesign #CushionLove #OchreCushion #StylishLiving #DecorInspiration #HomeStyling #DesignDetails #CosyLiving #luxurycushions

Transforming homes ✨ great feedback is everything, so thrilled to hear how happy my customers are with their blinds & pelmets. Thank you for trusting me to bring your vision to life!

#CurtainMagic #HappyCustomers #HomeTransformation #InteriorDesign #softfurnishings #romanblinds #pelmets

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Transforming homes ✨ great feedback is everything, so thrilled to hear how happy my customers are with their blinds & pelmets. Thank you for trusting me to bring your vision to life! #CurtainMagic #HappyCustomers #HomeTransformation #InteriorDesign #softfurnishings #romanblinds #pelmets

This weekend, I had the incredible opportunity to attend a master class in interior design at one of my favorite designer’s homes @abigailahern . The experience was incredibly inspiring, deepening my understanding of creating beautiful, functional spaces. It reminded me how important it is to keep learning and continuously improving our craft..

Stay tuned for an exciting new addition coming soon!

#LearningAndGrowing #Inspiration #NewBeginnings #StayTuned #designdilemma #ComingSoon #InteriorInspo #CreativeJourney #homedesign #masterclass

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This weekend, I had the incredible opportunity to attend a master class in interior design at one of my favorite designer’s homes @abigailahern . The experience was incredibly inspiring, deepening my understanding of creating beautiful, functional spaces. It reminded me how important it is to keep learning and continuously improving our craft.. Stay tuned for an exciting new addition coming soon! #LearningAndGrowing #Inspiration #NewBeginnings #StayTuned #designdilemma #ComingSoon #InteriorInspo #CreativeJourney #homedesign #masterclass

🪡✨ Transformation Time! ✨🪡

I wanted to share this magical journey from fabulous fabric and trim to stunning bespoke cushions! ✨

Turning gorgeous textiles into the perfect cosy accents. From hand-picking the luxurious fabric to adding those beautiful trims, each cushion is crafted with love and attention to detail. These beauties have been chosen and designed for a large L-shaped dark grey sofa. The warming tones and textures are going to make it look less stark and so much more welcoming.

Which one is your favourite? Let me know in the comments! 👇✨

#HandmadeWithLove #BespokeCushions #InteriorDesign #HomeDecor #Cosycorners #BeforeAndAfter #Craftsmanship #TextileArt #luxurycushions

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🪡✨ Transformation Time! ✨🪡 I wanted to share this magical journey from fabulous fabric and trim to stunning bespoke cushions! ✨ Turning gorgeous textiles into the perfect cosy accents. From hand-picking the luxurious fabric to adding those beautiful trims, each cushion is crafted with love and attention to detail. These beauties have been chosen and designed for a large L-shaped dark grey sofa. The warming tones and textures are going to make it look less stark and so much more welcoming. Which one is your favourite? Let me know in the comments! 👇✨ #HandmadeWithLove #BespokeCushions #InteriorDesign #HomeDecor #Cosycorners #BeforeAndAfter #Craftsmanship #TextileArt #luxurycushions

Introducing our much loved Kanto cushion, featuring a stunning ochre/gold blurred spots design with a sumptuous velvet rust-coloured backing. I just love this cushion so much for its versatility; it effortlessly enhances a variety of interior styles, adding a touch of sophistication to any space…

#HomeDecor #InteriorDesign #LuxuryLiving #CushionLove #HomeStyling #VersatileDecor #ElegantSpaces #InteriorInspo #DecorGoals #SophisticatedLiving #DesignDetails #CushionStyle

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Introducing our much loved Kanto cushion, featuring a stunning ochre/gold blurred spots design with a sumptuous velvet rust-coloured backing. I just love this cushion so much for its versatility; it effortlessly enhances a variety of interior styles, adding a touch of sophistication to any space… #HomeDecor #InteriorDesign #LuxuryLiving #CushionLove #HomeStyling #VersatileDecor #ElegantSpaces #InteriorInspo #DecorGoals #SophisticatedLiving #DesignDetails #CushionStyle

Creating something special! Watch me transform this beautiful boucle fabric into these stunning extra large 26-inch bespoke cushions, complete with this beautiful brush fringe. ✨

#Handmade #CustomCushions #BoucleFabric #InteriorDesign #bouclecushions #luxurycushions #brushfringetrimming #madetoordercushions

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Creating something special! Watch me transform this beautiful boucle fabric into these stunning extra large 26-inch bespoke cushions, complete with this beautiful brush fringe. ✨ #Handmade #CustomCushions #BoucleFabric #InteriorDesign #bouclecushions #luxurycushions #brushfringetrimming #madetoordercushions

Hey everyone! Here’s a quick tip for achieving the perfect cushions: choose an inner cushion pad that’s about 2 inches larger than your cushion cover. This simple trick ensures a plump, luxurious look, especially when you use feather inners. Trust me, it’s a game changer for elevating your space! Stay tuned for my next reel where I’ll dive into the different types of fillers.

#CushionTips #HomeDecorHacks #LuxuriousLiving #luxurycushions

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Hey everyone! Here’s a quick tip for achieving the perfect cushions: choose an inner cushion pad that’s about 2 inches larger than your cushion cover. This simple trick ensures a plump, luxurious look, especially when you use feather inners. Trust me, it’s a game changer for elevating your space! Stay tuned for my next reel where I’ll dive into the different types of fillers. #CushionTips #HomeDecorHacks #LuxuriousLiving #luxurycushions

The sun is shining ☀️how amazing is this weather? and it’s the perfect time to transform the garden into a summer retreat! I love how having cushions in your outdoor space adds some pattern and creates an inviting atmosphere, and the rug truly elevates the space. It feels wonderful to extend the comfort and style of our indoor living area to the outdoors, making it a perfect place to relax and enjoy the beautiful weather…

#outdoorcushions #luxurycushions #outdoorliving #gardengoals #outdooroasis #homeandgarden #summerready

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The sun is shining ☀️how amazing is this weather? and it’s the perfect time to transform the garden into a summer retreat! I love how having cushions in your outdoor space adds some pattern and creates an inviting atmosphere, and the rug truly elevates the space. It feels wonderful to extend the comfort and style of our indoor living area to the outdoors, making it a perfect place to relax and enjoy the beautiful weather… #outdoorcushions #luxurycushions #outdoorliving #gardengoals #outdooroasis #homeandgarden #summerready
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